[{"Query":"I did not receive an email verification link after signing up. What should I do?","Response":"In case you did not receive an email verification link after signing up with your email and password, no need to worry. Check your spam folder, in case the email has been redirected there. If you still cannot find the email, write to us at support@convai.com and we will get back to you as soon as possible with a solution.","Category":"General","ID":"001"},{"Query":"I cannot see the option to sign in with my Google / Github account.","Response":"Due to restrictions from our authentication provider, Google / Github account-based login is unavailable in certain regions. the users can create an account through an email-password credential.\\nPlease note that this does not affect our core Convai services and they should be available everywhere irrespective of any geographical location.","Category":"General","ID":"002"},{"Query":"Hey, I would like to partner with you in building an application. What should I do?","Response":"We are very interested in hearing about all the exciting applications you are building. For the partnership program, we would need more details about your game, such as a description, concept pictures/videos, people involved, budget, etc. Once your project is ready, please share those details at support@convai.com.","Category":"General","ID":"003"},{"Query":"When will there be support for multiple languages? I want to build an application in another language.","Response":"We are currently working on integrating multilingual support for our users. Stay tuned for an update!\\nFeature requests help us stay in sync with our customer's needs. If you want support for a particular language, please do write to us at support@convai.com. Preference in the language roll-out will be based on the number of requests.","Category":"General","ID":"004"},{"Query":"Can I Use My Own Custom Avatar?","Response":"Yes, absolutely! Convai is visually independent, meaning you can use any type of avatar you prefer. Whether it’s a simple cube, an empty object, a low-poly character, a highly detailed model, or your own amazing custom creations, Convai fully supports them without any restrictions. \\nIf you want LipSync functionality for your character, make sure your avatar includes one of the following blendshape setups: OVR, ARKit, or Reallusion Blendshapes. For detailed instructions, refer to the LipSync documentation of the respective SDK.","Category":"General","ID":"005"},{"Query":"Can I Add Custom Voices??","Response":"Yes, you can integrate custom voices into your Convai characters. \\nTo do this, an ElevenLabs Pro subscription is required. For more details, please refer to the relevant <a href=\"https://docs.convai.com/api-docs/plugins-and-integrations/other-integrations/third-party-api-integrations/elevenlabs-api-integration\" target=\"blank\" >documentation</a>. \\nWe are also actively working on supporting additional custom voice integrations in the future. Stay tuned for updates!","Category":"General","ID":"006"},{"Query":"What can I do to increase the memory of a character?","Response":"We are introducing Knowledge Banks, a unique way of storing lots of information from which the characters can refer and respond accordingly to the queries. This is however in its early stage of testing and will be made available to the users soon.\\nIf you have any specific requirements, please write to us at support@convai.com,  and we will respond to your doubts as soon as possible.","Category":"API Integration","ID":"101"},{"Query":"I got an error during an API call. What should I do?","Response":"In case you have received an error with no specific error message, we would really appreciate it if you can write to us at support@convai.com about the error and its details. An ideal support email might include the following details:\\n1. Environment\\n2. Request Details\\n3. Response Details along with the error message\\n4. Error Logs [ if available ]\\n5. Screenshots [ not compulsory ]\\nYour support email will be directed to the required people within the organization, who will attend to your query as soon as possible.","Category":"API Integration","ID":"102"},{"Query":"Can I integrate voice with my character as well?","Response":"Yes, we can clone your available voices and make them available for your characters. However, this feature is currently available to enterprise tier members.","Category":"API Integration","ID":"103"},{"Query":"What is Character Crafting API?","Response":"The Character Crafting API provides access to Convai’s Core APIs, allowing you to customize and enhance your characters. Available APIs include: \\n1. Character Base API\\n2. Interaction API \\n3. Core AI Settings API\\n4. Backstory API \\n5. Chat History API \\n6. Narrative Design API \\n7. Action API \\n8. Language-Voice List API \\nThese APIs enable advanced customization and development of your characters. Refer to our <a href=\"https://docs.convai.com/api-docs/reference/core-api-reference\" target\"blank\" >documentation</a> to learn how to use these APIs effectively.","Category":"API Integration","ID":"104"},{"Query":"How Can I Subscribe to a Paid Tier?","Response":"You can explore our available plans and their benefits at convai.com/pricing. We're working on a seamless payment system to make upgrading easier, which will be available soon. In the meantime, feel free to contact us at support@convai.com for any inquiries, and we’ll be happy to assist you. How Do I Upgrade My Plan?","Category":"Payments","ID":"201"},{"Query":"How Do I Upgrade My Plan?","Response":"To upgrade your plan, go to the Billing page and click on Manage Accounts. This will open a separate portal where you can select and upgrade to your desired subscription tier.\\n \\n <strong>Note:</strong> \\nThe upgrade does not require immediate payment. The new pricing will reflect in your next billing cycle.","Category":"Payments","ID":"202"},{"Query":"How Can I Update My Payment Details?","Response":"To update your card details, visit the Billing page and click on Manage Accounts. This will open a portal where you can modify your existing payment information.\\n \\n <strong>Note:</strong> \\nSome updates may trigger additional verification based on your bank’s or country’s security policies. We appreciate your patience during this process.","Category":"Payments","ID":"203"},{"Query":"Why Can’t I Download an Old Invoice?","Response":"Invoice links expire after 30 days. We are working on a long-term solution, but in the meantime, you can access your past invoices by navigating to My Profile > Billings > Manage Accounts. This will open your customer portal, where you can view and download any previous invoices.","Category":"Payments","ID":"204"},{"Query":"How is an Interaction Calculated?","Response":"An interaction is counted every time a user sends input and the AI character responds, whether in text or voice. This response is based on elements like Narrative Design, Actions, Backstory, and Personality. Each generated response counts as one interaction.  \\n \\n <strong>Example:</strong> \\nA user says \"Hello\" and receives a response. That’s one interaction. If the user follows up with \"How are you?\" and receives another response, that’s a second interaction.","Category":"Payments","ID":"205"},{"Query":"What is Character Concurrency?","Response":"Character Concurrency refers to the maximum number of users who can interact with the NPC simultaneously. \\n \\n <strong>Example:</strong> \\nIf 5 people are using separate instances of the application, will they all be able to interact with the NPC at the same time? \\nIn order for everyone to be able to interact with the NPC at the same time, the character concurrency limit for your account needs to be at least 5 or more.  \\n \\n <strong>Example:</strong>  \\nIf an application has two NPCs, can three users interact with NPC A and another three with NPC B simultaneously? \\nOnly if you have a character concurrency limit of at least 6.  \\n \\n <strong>Example:</strong> \\nDoes the \"Character Concurrency \" limit apply individually to each NPC? \\nNo, the limit applies to the API key being deployed. You can think of them as a limit on actively connected sessions. With a character concurrency limit of 1, you can have 10 AI NPC's or more, but you will only be able to have one user speaking to any of the NPCs at the same time.","Category":"Payments","ID":"206"},{"Query":"What is Interaction Cap with Flagship LLMs?","Response":"This is the limit on the number of interactions you can perform using Flagship LLMs (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro).  \\n \\n <strong>Example:</strong> \\nIn the Indie Dev plan, you have a total monthly quota of 3000 Interactions. However, the Flagship LLM Interaction Cap is 1500. If you use GPT-4o, after 1500 interactions, your Flagship LLM quota will be exhausted. You will then need to switch to a non-Flagship LLM for the remaining 1500 Interactions.","Category":"Payments","ID":"207"},{"Query":"What is Interaction Cap with HQ Third Party Voices?","Response":"This refers to the number of interactions you can perform using high-quality third-party voices, such as ElevenLabs. \\n \\n <strong>Example:</strong> \\nIn the Indie Dev plan, you have a monthly limit of 500 HQ Third Party Voice Interactions. These voices can be used until the limit is reached. After reaching the limit, HQ voices will no longer be accessible. \\n \\n <strong>Note:</strong> \\nIf you have connected your own custom ElevenLabs API key, these limits will not apply. Instead, the limits from your ElevenLabs plan will be in effect.","Category":"Payments","ID":"208"},{"Query":"What is Monthly Active End Users?","Response":"This refers to the number of unique users who can interact with your AI character each month.  \\n \\n <strong>Example:</strong> \\nIn the Scale plan, you have a cap of 200 Monthly Active End Users. If 200 unique users interact with your AI character in one month, the 201st user will not be able to access it. If your application targets a larger audience, you can contact our sales team[https://calendly.com/convai-intro/hi] to discuss a plan tailored to your needs.","Category":"Payments","ID":"209"},{"Query":"Do unused interactions roll over to the next month?","Response":"No. Interaction quotas reset at the start of each billing cycle. Unused interactions from the previous month do not carry over.","Category":"Payments","ID":"210"}]