Agentic AI for Healthcare L&D: Convai’s Session on Soft & Hard Skills Training

Summary:
At the CLO Exchange: Healthcare & Life Sciences (Healthcare Track), Convai founder & CEO Purnendu showed how agentic, human-like AI trainers deliver one-to-one coaching at scale across soft skills (role-plays, sales dialogs, difficult conversations) and hard skills (procedural practice in 3D/XR). The result: safer practice, faster readiness, lower cost—and training that meets clinicians, reps, and operators where they are.

Why agentic, human-like AI changes healthcare training

Healthcare learning has two big buckets:

• Soft skills: high-stakes human interactions—patient empathy, de-escalation, leadership, performance feedback, compliant sales dialogs… soft skills are integral in Healthcare and with Convai, you can upskill them easily in a simple 2D setup.
  
  
• Hard skills: hands-on procedures, device workflows, GMP/GLP/GCP steps, clean-room protocols, and safety responses– all of which are highly hands-on. 

Historically, providing every learner with a personal coach and on-demand simulation time was expensive and logistically hard. With Convai, every employee can access a human-like AI trainer that knows their goals, pulls the right content, and practices with them—anytime.

The Convai learning stack (one brain, multiple modes)

Introducing Convai Sim - A Simulation platform for AI-Powered Virtual Humans

Convai’s platform lets you craft the mind of a trainer once (persona, backstory, knowledge, narrative flows, voice, preferred LLM) and embody it across modalities:

1) Conversational coach (soft-skills “video call”)

A lifelike trainer that talks and emotes like a person. Learners can run camera-on practice; the AI can optionally “see” them (vision) and give targeted feedback. Great for:

• Compliant sales enablement: launch readiness for new drugs/devices; evidence-first messaging; objection handling.
  
  
• Difficult conversations: performance feedback, conflict resolution, de-escalation, patient experience.
  
  
• Leadership across cultures: practice tone, brevity, and clarity for distributed teams.

Chat with Dr. Clara Reynolds, a seasoned AI-powered virtual trainer here to guide you every step of the way and answer all your questions!

2) Immersive 3D/XR simulation (hard skills)

The same character enters interactive 3D—a lab, ICU, clean room, manufacturing line, pharmacy, or warehouse. It moves, points, demonstrates steps, verifies actions, and answers “What’s next?” on the spot. Ideal for:

• GxP procedures and trials protocols (follow exact steps, verify in sequence)
  
  
• Complex device/equipment training (limited physical access? simulate it)
  
  
• Safety & risk drills (chemical hazard, infection control, biosafety)

Learners can practice repeatedly in safe, realistic scenarios—before certification or live environments.

3) Centralized L&D assistant (research & retrieval)

A secure “chat” assistant specialized for L&D that queries your approved knowledge (SOPs, policies, IFUs, med-affairs content) and proposes learning paths—hosted on Convai’s cloud, your VPC, or on-prem.

Read Also: Taking Interactive Kiosks to the Next Level with AI Avatars

Live demo flow from the session (Healthcare sales example)

Phase 1 — Coaching & knowledge check:

A rep meets an AI coach (“Mel Johnson”) to rehearse the Enkovax pitch. The coach probes: indication, patient population, trial endpoints, evidence framing. Camera-on is optional; sessions can be recorded for assessment.

Phase 2 — Role-play with the HCP:

The rep meets “Dr. Morales.” Short window, straight to efficacy: PFS 14.6 vs 9.2 months becomes the headline—then questions and differentiators. The AI doctor challenges, and the rep practices crisp, compliant responses.

Phase 3 — Assessment & feedback:

Afterward, the system provides granular feedback (what worked, what to tighten), plus dashboards for managers—knowledge accuracy, message discipline, tone, and objection handling.

Hard-Skills in Healthcare: XR Simulations Your Teams Actually Need

When employees need to do something with their hands—follow a GxP step, operate a device, or respond to a safety event—Convai drops the same trainer into an interactive 3D/XR simulation. The AI can move, point, highlight, and verify each step while learners practice safely.

Examples (ready-to-author today):

• GMP Cleanroom Procedures: Gowning sequence, aseptic technique, material transfer, and environmental monitoring with step-by-step verification.
• Complex Device Training: Infusion pump setup, ventilator modes, dialysis machine priming—guided by on-screen prompts and AI checks (“Tubing not clamped—fix before priming.”).
• Clinical & Lab Workflows: Specimen collection and labeling, centrifuge operation, biosafety cabinet use, sharps disposal—mistakes are caught and explained in context.
• Pharmacy Compounding: USP <797>/<800> workflows, beyond-use dating, hood cleaning cycles—AI flags deviations and links to policy.
• Safety & Risk Drills: Chemical spill response, isolation precautions, eyewash/shower drills—branching scenarios with time pressure and debrief.
  
  

What learners experience:

• Do the task: Pick up the right tool, position correctly, confirm parameters.
• Ask in the moment: “What’s next?” “Is this the right connector?” “Why is this out of spec?”
• Get immediate feedback: The trainer confirms/corrects, explains rationale, and logs outcomes for assessment.
  
  

Zero-install delivery: High-fidelity simulations are pixel-streamed in the browser—no local GPU, no downloads. Works on laptop, tablet, phone, or XR headset.

Check out how Nasa is using Convai-powered XR Simulations for their training focused use-case:

Why healthcare L&D teams adopt Convai

• Big cost and time savings: cut supervised practice time and travel; reuse expert content; scale to every site.
  
  
• Better learning outcomes: active practice beats passive content; immediate feedback accelerates mastery.
  
  
• Psychological safety: learners can make mistakes privately, ask “naïve” questions, and iterate until ready.
  
  
• Standardized yet adaptable: consistent core scenarios with localization for region, language, and culture.
  
  
• Deployment flexibility: run on the cloud, your VPC, or on-prem to match security needs.
  
  
• Creator + developer friendly: no-code authoring for L&D; pro-code SDKs/APIs for Unreal/Omniverse/Unity.

The More You Know!: Convai is trusted by leading fortune 500 companies such as Nvidia, Chick-Fil-A, Nasa, Lockheed Martin, SLB, Accenture, KPMG and more!

How teams build with Convai (in brief)

1. Craft the mind
   Persona, voice & language, narratives/branching, knowledge ingestion, model selection.
   
   
2. Choose the body
   Pick from hundreds of avatars or bring your own. Test instantly in a live, face-to-face session.
   
   
3. Go immersive
   Drop the same trainer into a 3D/XR environment for device/procedural practice. Add new actions/animations via capture (“teach once, reuse everywhere”).
   
   
4. Measure & improve
   Learners get session feedback; supervisors see roll-ups, trends, and rubric-based scoring.

Healthcare use cases we see most

• Commercial: compliant launch readiness, HCP conversations, access & reimbursement dialogs
  
  
• Clinical ops: protocol adherence, source documentation, site behavior
  
  
• Patient experience: empathy, de-escalation, culturally competent communication
  
  
• Operations & safety: infection control, biosafety, chemical hazard drills, pharmacy workflows
  
  
• Manufacturing & quality: GMP steps, clean-room protocols, equipment changes/maintenance

Want to pilot agentic AI training for your clinicians, reps, or operators?
Book a healthcare demo to see conversational coaching and 3D/XR simulations—all in the browser—tailored to your protocols and policies.

FAQs

Does this require special hardware for learners?
No. Live trainers and high-fidelity 3D simulations can be pixel-streamed in the browser—no installs, no local GPU. Works on laptop, tablet, phone, or XR headset.

Can we bring our own LLM and keep data under our control?
Yes. Use your preferred models and deploy on Convai, in your VPC, or on-prem.

How do we ensure compliance in sales/medical dialogs?
Author scenarios with approved claims, references, and guardrails. The AI enforces sequence and framing; assessments check for message discipline.

How are skills measured?
Session transcripts, behavioral rubrics, and knowledge checks roll into learner dashboards and manager views.

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