Use Cases
In sales, the difference between a deal won and a deal lost often comes down to soft skills (i.e. listening, empathy, adaptability, and confidence under pressure). Yet, building those skills consistently has always been difficult.
Convai changes that. Using AI-powered avatars, organizations can create realistic, interactive roleplay scenarios that simulate customer conversations. These virtual clients respond naturally, challenge assumptions, and help sales professionals build the confidence and communication skills that drive results.
Watch the sales training video below to learn more:
Traditional roleplay exercises are scripted and repetitive. AI-driven training, by contrast, is dynamic and adaptive, so each conversation responds to the learner’s tone, pace, and phrasing.
With Convai, sales teams can:
This makes Convai not just a training tool but a scalable practice environment for authentic, human-centered learning.
Also Watch: 3D AI Characters with Multilingual Ability
Every effective training session begins with the right persona. In Convai Playground, trainers can build conversational AI-powered avatars who act, speak, and think like real customers.
In the Character Description section, define:
This depth of characterization ensures every training conversation feels grounded and real—not scripted or predictable.
Once the character’s mind is ready, it’s time to bring it to life in Convai’s Avatar Studio. Trainers can:
Trainers can also choose or upload a realistic environment—such as an office, retail floor, or warehouse—to match the training context.
An AI customer is only as good as its knowledge. Convai’s Knowledge Bank allows trainers to upload relevant documents—manuals, PDFs, spec sheets, FAQs, and visuals—so the avatar draws directly from the same information your team uses.
This creates contextual, high-value conversations. A learner pitching a product can be met with realistic objections drawn from actual company data:
“Jeff, that’s not impressive when my current dealer can deliver parts within two hours. What happens when my truck breaks down on a Friday night?”
These adaptive exchanges prepare sales reps for the unpredictability of real-world interactions.
After each training session, Convai’s Evaluation API provides measurable feedback. Trainers can define the attributes that matter most—product knowledge, listening, professionalism, empathy—and automatically receive performance reports.
Key insights include:
The result is a data-backed view of improvement over time, helping L&D teams align roleplay outcomes with business goals. Currently, the evaluation API is only available on the Professional Plan and above.
“Jeff, four hours isn’t impressive when my current dealer gets parts here in two. And what happens when it breaks down at 2 a.m. on a weekend?”
Moments like this test much more than product knowledge—they test composure and active listening. Convai’s AI-driven personas replicate real pressure scenarios, requiring learners to respond thoughtfully instead of mechanically.
By practicing these scenarios repeatedly, trainees build communication habits that stick.
Added Features That Enhance Learning
Convai offers a complete ecosystem for embodied and scalable learning. Beyond dialogue, the following tools extend its capabilities:
Pixel Streaming Embed
Host your AI avatar experiences directly on your website or LMS platform without requiring GPUs or local game installations.
Asset Uploader
Bring your own MetaHuman, Reallusion, or custom Unreal avatars into Convai’s ecosystem. Use them seamlessly in Avatar Studio, Convai Sim, or native Unreal Engine projects.
XR Animation Capture App
Record expressive actions or gestures in VR using Meta Quest. Capture role-specific movements—like greeting, presenting, or demonstrating—and integrate them into your AI avatars.
Natural Multilingual AI Voice
Train global sales teams using lifelike voices and accents. Convai offers 600+ AI voices in 65+ languages, ensuring localized, culturally relevant practice.
Agentic AI Embodiment for Training
Convai’s avatars don’t just talk—they perceive and act. Through spatial awareness and interactive reasoning, they enable learners to engage in realistic, hands-on scenarios across XR, web, and 3D environments.
Together, these capabilities create immersive, human-like simulations that blend communication, behavior, and environment into one cohesive experience.
Convai is built for organizations that demand both innovation and security. Its infrastructure meets stringent enterprise and government requirements.
GovCloud and On-Premise Deployment
Deploy Convai securely within government or enterprise networks. Air-gapped and private-cloud options ensure complete control over data and infrastructure.
ISO and SOC Compliance
Convai’s architecture adheres to ISO 27001 and SOC 2 standards, maintaining the highest levels of data protection and operational integrity.
Privacy and Role-Based Access
Granular access controls and data residency support align with international privacy and compliance frameworks.
This ensures Convai is ready for enterprise, defense, and regulated training environments worldwide.
Convai is an end-to-end platform for building intelligent, lifelike avatars that can see, speak, understand, and act in real time across 3D, XR, and browser environments. It combines conversational AI voice, perception, and behavioral reasoning with seamless integrations for Unreal Engine, Unity, Avatar Studio, and Convai Sim.
With Convai, organizations can build intelligent digital humans for learning, simulation, customer engagement, and leadership training—all without complex coding or infrastructure setup.
What makes Convai ideal for sales and soft-skills training?
Convai enables natural, unscripted roleplays that help learners practice communication, listening, and empathy safely and effectively.
Can I upload my company’s training content?
Yes. Upload product documents, training manuals, or FAQs into the Knowledge Bank to make your AI avatars contextually knowledgeable.
Does Convai support multiple languages?
Yes. Convai supports more than 65 languages and 600 realistic AI voices for multilingual training experiences.
Can I integrate my own avatars and environments?
Yes. Use the Asset Uploader and Pixel Streaming Embed to bring your own avatars or 3D environments into the Convai ecosystem.
Is Convai secure for enterprise and government use?
Yes. Convai supports ISO-compliant, GovCloud, and on-premise deployments with strict data access controls and auditability.
Soft skills can’t be memorized—they must be experienced and refined through practice. Convai makes that possible by enabling safe, scalable, and realistic simulations where sales professionals can learn by doing.
With AI-powered avatars, multilingual voice, embodied intelligence, and secure enterprise infrastructure, Convai is redefining what effective sales training looks like—turning every practice session into measurable progress.
